1. PRIVACY POLICY
Hologram Zoo Sydney
1. Who We Are
Petsar Pty Ltd (trading as Hologram Zoo Sydney / Hologram Planet Sydney)
Email: info@hologramzoo.sydney
Website: https://hologramzoo.sydney
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected by us through our website, booking systems, digital platforms, and in-venue experiences.
2. What We Collect
We collect personal information where reasonably necessary for our business functions and activities.
Personal Information:
- Name, email, phone number, address
- Booking and payment details (processed via third-party providers)
- Preferences (optional)
Experience Data:
- Photos and videos captured during in-venue experiences (where applicable)
Website & Technical Data:
- IP address, browser type, device information, pages visited
We may also collect anonymised data for analytics and service improvement.
3. Video & Photo Recording (Enhanced Transparency)
Some experiences involve video or photo recording.
- Recording may be used for safety, security, and optional customer experiences
- Participation in optional recordings is voluntary
- Take-home recordings may be created as part of the experience (e.g. photobooth or immersive sessions)
How recordings are handled:
- Files are generated on-site and uploaded securely to cloud storage (e.g. AWS)
- Files are not linked to personally identifiable information
- Access is restricted and not publicly available
- Files are delivered via secure or unique links (e.g. QR-based access)
- Files are stored for a limited time (generally up to 6 weeks) and then permanently deleted
We do not use recordings for marketing purposes without your explicit consent.
4. Why We Collect Information
We collect personal information to:
- Process bookings and payments
- Deliver and operate experiences
- Communicate with customers
- Improve services and customer experience
- Meet legal and regulatory obligations
5. How We Use Information
We may use your information to:
- Provide services and manage bookings
- Send important service-related communications
- Provide customer support
- Send marketing communications (only where consented or permitted by law)
You may unsubscribe from marketing at any time.
6. Cookies & Analytics
We use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behaviour
- Enhance user experience
Cookies do not personally identify you. You can disable cookies via your browser settings, though functionality may be affected.
7. Sharing of Information
We may share personal information with trusted third parties where necessary, including:
- Payment processors (e.g. Stripe, Bookeo)
- Cloud hosting providers (e.g. AWS)
- Analytics providers (e.g. Google Analytics)
- Operational service providers and partners
We do not sell or rent personal information.
8. Overseas Disclosure
Some service providers may store or process data outside Australia. We take reasonable steps to ensure such providers comply with Australian privacy standards.
9. Data Security
We implement reasonable safeguards including:
- Secure servers and systems
- Restricted access to data
- Encryption where appropriate
While we take reasonable steps, no method of transmission over the internet is completely secure.
10. Data Breaches
In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
11. Data Retention
We retain personal information only for as long as necessary for business or legal purposes. When no longer required, data is securely deleted or de-identified.
12. Children’s Privacy
We do not knowingly collect personal information from children without parental or guardian consent. Parents and guardians are responsible for supervising children during experiences.
13. Access, Correction & Complaints
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe (typically within 30 days).
If you have a complaint, please contact us first. We will investigate and respond in writing.
Email: info@hologramzoo.sydney
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
2. TERMS & CONDITIONS
1. Overview
These Terms govern your use of the Hologram Zoo Sydney website and services.
By accessing our website or purchasing tickets, you agree to these Terms.
2. Services
We provide immersive holographic entertainment experiences.
We reserve the right to modify or discontinue services at any time.
3. Pricing & Availability
Prices and availability are subject to change without notice.
4. Bookings
- All bookings are subject to availability
- You must provide accurate information
- We may refuse or cancel bookings at our discretion
5. Tickets
- Tickets may be non-refundable except where required by law
- Late arrivals may result in reduced or denied entry
- Tickets may not be resold without permission
6. Conduct
You agree not to:
- Engage in unlawful or disruptive behaviour
- Damage property
- Interfere with the experience of others
7. Intellectual Property
All content is owned by us or our licensors. You may not reproduce or exploit it without permission.
8. Third-Party Services
We are not responsible for third-party services or links.
9. Liability
To the maximum extent permitted by law:
- Services are provided “as is”
- We are not liable for indirect or consequential loss
Your rights under Australian Consumer Law are not excluded.
10. Termination
We may suspend or terminate access for breach of these Terms.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
3. VENUE TERMS OF ENTRY & WAIVER
1. Entry Conditions
Entry is subject to compliance with these terms and staff directions.
We reserve the right to refuse entry or remove guests for safety or misconduct.
2. Assumption of Risk
Experiences may include:
- Low lighting
- Moving projections
- Sound and sensory effects
Participation is at your own risk.
3. Health & Safety
Do not participate if you:
- Have conditions affected by visual stimulation (e.g. epilepsy)
- Have mobility limitations that may be impacted
- Feel unwell
Notify staff of any concerns.
4. Children
Children must be supervised at all times.
Parents/guardians are responsible for safety and behaviour.
5. Recording & CCTV
The venue uses CCTV for safety.
Optional recording experiences are consent-based.
Incidental capture of guests may occur in shared spaces.
6. Personal Recording
Personal filming may be restricted.
Do not record other guests without permission.
7. Damage & Conduct
You are responsible for any damage caused by you or your party.
8. Service Changes
Experiences may be modified or cancelled.
Remedies are provided in accordance with Australian Consumer Law.
9. Liability Waiver
To the extent permitted by law:
- You assume all risks associated with participation
- We are not liable for injury, loss, or damage
10. Governing Law
These terms are governed by the laws of New South Wales, Australia.
Last Updated: April 2026
4. REFUND & PAYMENT POLICY
1. Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Payment is required in full at the time of booking. We accept major credit/debit cards and other payment methods as made available on our website.
We reserve the right to change pricing at any time without notice.
2. Refunds
We comply with the Australian Consumer Law (ACL).
Refunds will be provided where:
- A service is not delivered as purchased
- There is a major failure with the experience
- We cancel a booking and no suitable alternative is offered
- Required by law
Refunds will not be provided for:
- Change of mind
- Failure to attend (no-show)
- Late arrival resulting in reduced or denied entry
- Breach of venue terms or removal due to misconduct
3. Rescheduling
Rescheduling may be permitted at our discretion.
- Requests must generally be made at least 24–48 hours prior to the booking time
- Changes are subject to availability
- We reserve the right to charge an administrative fee
4. Cancellations by Us
If we cancel or significantly modify an experience, you will be offered:
- A full refund, or
- The option to reschedule
5. Group & Event Bookings
Separate cancellation and refund terms may apply to group or private bookings and will be provided at the time of booking.
6. Processing Refunds
Approved refunds will be processed to the original payment method within a reasonable timeframe.
7. Chargebacks & Disputes
If you have an issue with your booking, please contact us first at info@hologramzoo.sydney.
Initiating a chargeback without contacting us may delay resolution.
8. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.